Welcome to Nature of Sleep. By using our services, you agree to the following terms and conditions, which outline the responsibilities and expectations of both parties. Our goal is to provide you with effective, safe, and supportive guidance for your family's sleep wellness journey.

Safe Sleeping Practices

• You agree to follow safe sleeping practices as outlined by SIDS and Kids, the American Academy of Pediatrics (AAP), or equivalent health organisations.
• You acknowledge that Nature of Sleep and its consultants are not liable for your baby’s safety. Safe sleeping practices are ultimately your responsibility.

Medical Conditions

• You agree to consult with a general practitioner or paediatrician if your baby has any medical conditions that could affect sleep training.
• You agree to disclose any relevant medical conditions to your consultant to ensure that recommendations are tailored to your baby’s needs. If medical clearance is required, you may need to provide a doctor’s note before proceeding.

Booking and Payment

• Packages must be purchased online before booking a consultation. Once purchased, we will contact you within 24 hours to arrange a convenient consultation time.
• Travel charges may apply depending on your location. The first 20 km are free, and additional travel is billed at AUD 0.95 per km.

Cancellations, Refunds, and Rescheduling

• Cancellations within 48 hours of a scheduled assessment incur a 50% charge. Cancellations made earlier than 48 hours are subject to a 20% administrative fee.
• We aim to accommodate any changes to your booking. However, no refunds are issued once the consultation has been completed and intellectual property shared. Rescheduling options will be offered in case of a consultant arriving late or unavoidable cancellation.

Exclusive Use of Sleep Plans

Your sleep plan is intended for personal use only and should not be shared. Unauthorised sharing may result in liability for the cost of the shared program.

Additional Consultation Time and Fair Use Policy

Support packages include a fair use policy, as outlined on our Services page. Additional support beyond your package’s inclusions is available at AUD $50 per 30 minutes.

Illness Policy

To maintain the health of all clients, both you and your consultant must be free of contagious illnesses at the time of consultation. This includes symptoms such as fever, cough, cold, or any condition listed on our illness policy.

Disclaimer and Limitation of Liability

• Any changes to your baby’s sleeping or eating routines are at your discretion. Nature of Sleep provides suggestions based on our expertise, but we are not responsible for outcomes.
• Our services and materials are provided “as is” without warranties of any kind. Nature of Sleep disclaims liability for any direct, indirect, incidental, or punitive damages related to your use of our services to the maximum extent allowed by law.

Intellectual Property

The content on our website and in our sleep plans, assessments, and guides is protected by copyright. You may view and download materials for personal, non-commercial use only. Reproduction or distribution of any content without prior written consent from Nature of Sleep is prohibited.

Indemnification

You agree to indemnify and hold harmless Nature of Sleep, its staff, and affiliates from any claims or expenses, including attorney’s fees, arising from your use of our services or any violation of these terms.

Governing Law

These terms are governed by the laws of Australia. Any disputes arising from these terms shall be subject to the jurisdiction of Australian courts.

Contact Us

If you have any questions, concerns, or requests regarding our Terms and Conditions please contact us at hello@natureofsleep.